Technician working near a large window installation
Service & Maintenance

Window, Door and Screen Service in Southern California

Windows and doors often begin showing problems before they stop working completely. A panel may become difficult to slide, a lock may stop lining up, a window may no longer stay open, a screen may tear, or water and air may begin entering around the opening. Visible Windows & Doors provides service for many common window, door, glass, hardware, and screen problems.

Sliding Doors

Sliding Door Problems

Sliding doors take a lot of daily wear, and most problems come down to a handful of causes.

  • Difficult operation or a heavy, dragging panel
  • Damaged or worn rollers
  • Worn or dirty tracks
  • Panel misalignment
  • Lock and handle problems
Technician working near a sliding door threshold
Windows

Window Problems

  • Difficult opening or closing
  • Hardware failure
  • Balance or operating issues
  • Lock problems
  • Damaged glass
  • Seal and weather concerns
Glass

Glass Service

We handle broken glass, fogged or failed insulated glass units where applicable, and glass replacement, with attention to safety glazing requirements and matching the new glass to the existing frame.

Screens

Screens

We service torn mesh, damaged frames, sliding screen issues, track problems, retractable screen adjustment, and full screen replacement.

Hardware

Hardware and Components

  • Handles and locks
  • Rollers and tracks
  • Hinges
  • Seals and weatherstripping
Arched European-style glass entry doors with decorative metal framing
European & Albertini

European and Albertini Service

European windows and doors may use hardware and operating systems that are less common in standard residential products.

Visible has experience evaluating and servicing European-style systems, including existing Albertini windows and doors. Repair options may depend on the condition of the product and the availability of compatible parts.

Troubleshooting

Common Signs That Service Is Needed

Not sure what to call the problem? These are the symptoms we hear most often.

  • The door has become heavy or difficult to slide
  • The window will not stay open
  • The lock no longer lines up
  • The handle is loose or broken
  • The panel is rubbing or scraping
  • The track is damaged
  • The screen is torn or off track
  • Glass is cracked or fogged
  • Air or water is entering around the opening
  • The door or window does not close evenly
Service Process

How Service Works

01

Send a Description & Photos

Tell us what the window, door, glass, hardware, or screen is doing, with photos of the full opening and the problem area.

02

Review the Product & Problem

We review what you send and ask follow-up questions if needed.

03

Schedule an Inspection

We schedule an in-person inspection when the problem needs a closer look.

04

Identify Repair Options

We identify what can be repaired and what parts are available.

05

Confirm the Scope

We confirm the scope of work before starting.

06

Complete the Repair

We complete the repair or adjustment.

07

Test Operation

We test the window, door, or screen before finishing the job.

Request Window or Door Service

Tell us what the window, door, glass, hardware, or screen is doing. Photographs of the full opening and the damaged area are helpful.

Maximum upload size: 5 MB.

Send Project Photos

Photographs of the full opening and the damaged area help us identify repair options faster.